Frequently Asked Questions | MyPinbacks
About Us
1. Tell me about your store.
My Pinbacks is a U.S.-based online retailer specializing in pinback buttons, fridge magnets, and related accessories, including keychains, bottle openers, and lanyards.
2. Where are you located?
We are based in San Bernardino, California, USA. We ship exclusively within the United States.
3. How can I contact you?
You can reach our team at:
Email: admin@mypinbacks.com
Phone: +1 951-312-1774
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM PST
Products
4. What products do you sell?
We offer a wide variety of pinback buttons (also called lapel pins, badges, or buttons), fridge magnets, badge reels, keychains, bottle openers, and lanyards. Our designs span hundreds of themes — from birthdays and graduations to political, patriotic, music, family crests, and much more.
5. What sizes are your pinback buttons available in?
Our pinback buttons are available in multiple sizes, most commonly 1.25-inch and 2.25-inch round. Product listings will specify the size for each item.
6. What materials are your pins made from?
Our pinback buttons are made with durable metal shells and a high-quality printed mylar top, designed to hold their color and shape for years of use.
7. Can I design my own custom pin?
Yes! Visit our Design Your Own collection to create personalized pinbacks with your image or text. Custom orders are available in individual pieces or bulk sets. For large-volume custom requests, please contact us directly for bulk pricing.
Ordering & Payment
8. How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. It’s fast, secure, and easy!
9. What payment methods do you accept?
We accept all major credit cards, debit cards, and additional payment options available at checkout including Shop Pay.
10. Do you offer bulk or wholesale pricing?
Yes! Bulk pricing is available upon request. Please contact us at admin@mypinbacks.com with your quantity and design needs and we will be happy to provide a quote.
11. Is there a discount for new customers?
Yes! Join our customer community by registering your email and receive 20% off your first order. Your discount code will be sent straight to your inbox.
Shipping
12. Where do you ship?
We ship within the United States only.
13. Do you offer free shipping?
Yes! Enjoy free shipping on orders of $29.99 or more. It’s a great reason to stock up!
14. How long does shipping take?
Processing and shipping times vary by product. Please refer to the individual product listing for estimated delivery times. Orders placed before 6:00 AM PST are processed the same business day.
Returns & Refunds
15. What is your return policy?
We stand behind every product we sell. If you are not satisfied with your purchase, simply notify us within 30 days of receipt for a full refund or replacement — no hassle, no stress.
16. How do I start a return or request a refund?
Contact us at admin@mypinbacks.com with your order number and reason for return and our team will take care of you promptly.
Still have questions? We’d love to hear from you — reach out at admin@mypinbacks.com and we’ll get back to you within one business day.