Frequently Asked Questions

Need a hand? Browse the answers below, email admin@mypinbacks.com or mypinbacks@gmail.com, or call +1 951-312-1774 Monday through Friday, 9:00 AM–5:00 PM Pacific Time.

About Us & Contact

Where is My Pinbacks located?

We are based in San Bernardino, California. We are an online-only business and do not offer local pickup.

How can I contact customer support?

Email admin@mypinbacks.com or mypinbacks@gmail.com, call +1 951-312-1774 during business hours, or use our Contact Us page. We check our Gmail address more readily while away from the office.

What languages do you support?

Our online store is available in English. Customer support is available in English and Spanish.

Products & Custom Orders

What types of products do you sell?

My Pinbacks makes button pins (pinback buttons), mouse pads, badge reels, keychains, and magnets, and also resells selected brand-new accessories and household items, including lanyards, tattoo arm sleeves, and ice trays. All products are new and unused.

Need help choosing a design?

Request design options, a digital proof, and a quote through our Custom Pins & Pinback Buttons – Request a Proof & Quote form. No finished artwork is needed.

What sizes and materials are your pins?

We offer round button pins (pinback buttons) in 7/8-inch, 1.25-inch, 2.25-inch, and 3-inch sizes. Available sizes vary by product; check each product page or contact us about your preferred size. Buttons are made with metal shells and a protective Mylar top layer.

How do I send images, artwork, logos, or text for a custom order?

Please email your images, artwork, logo, or wording to both admin@mypinbacks.com and mypinbacks@gmail.com. Include your preferred product, size, quantity, and design instructions. We will review your request and email you a digital proof and quote before you order.

Need help with your design? Visit our Custom Pins & Pinback Buttons – Request a Proof & Quote page. No finished artwork is needed.

What are your image requirements for custom orders?

For the clearest print, please use a high-resolution image, ideally 300 DPI. We accept JPEG, PNG, and PSD files, as well as high-resolution PDFs. Keep important text, faces, and graphics away from the edges of your artwork, since the outer edge wraps around the button shell. Avoid dark screenshots and blurry, low-light photos.

Not sure whether your image will work? Email it to us for review before ordering.

Ordering, Discounts & Payments

Do you offer discounts or promotions?

Please contact admin@mypinbacks.com to ask about current discounts and promotions.

Do you offer bulk or wholesale pricing?

Yes, we accept bulk and wholesale inquiries. Please review our wholesale guidelines, then email admin@mypinbacks.com with the products, quantities, and any customization requirements.

What payment methods do you accept?

We accept major credit and debit cards and express checkout options, including Shop Pay.

Shipping & Delivery

Do you offer free shipping?

Free shipping is available on qualifying orders. Please email admin@mypinbacks.com before ordering if you need help confirming whether your order qualifies.

How long will it take for my order to arrive?

Our shipping policy lists an estimated handling time of 1–2 business days and transit time of 3–5 business days, for an estimated total of 4–7 business days, Monday through Friday. When your order ships, we will provide tracking information.

Do you offer express shipping?

Express shipping may be arranged upon request, with an estimated two-business-day transit time after dispatch. Please contact us before ordering to confirm availability, cost, and the total estimated turnaround, including production.

Do you ship internationally?

We currently ship within the United States only. For an international shipping inquiry, please email admin@mypinbacks.com before ordering. Availability must be confirmed before purchase.

Gifts

Do you offer gift wrapping?

Gift wrapping is available by request. Please contact us before ordering to confirm availability and any additional cost.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, notify us within 30 days of receiving it to request a refund or replacement.

How do I start a return?

Email admin@mypinbacks.com with your order number and the reason for your return. Our support team will guide you through the next steps.