Refund policy
We have a 30-day return policy, meaning you have 30 days from receipt to request a return.
To be eligible for a return, your item must be in the same condition you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@mypinbacks.com. Please send returns to: 1565 Ridge Crest Ct, San Bernardino, CA 92405, USA.
If we accept your return, we’ll send you a return shipping label and instructions on how and where to send your package. We won't accept items returned without a prior return request.
You can always contact us for any return questions at admin@mypinbacks.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Unfortunately, we cannot accept returns on sale items or gift cards.
- We cannot accept the return of customizable/personalized items ordered because they were approved before production.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once we accept the return, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether we've approved the refund. If approved, we’ll automatically refund your original payment method within 7 business days. Please note that your bank or credit card company may take some time to process and post the refund.
If more than 7 business days have passed since we approved your return, please get in touch with us at admin@mypinbacks.com.
Contact Us
Store Name: My Pinbacks
Business Address: 1565 Ridge Crest Ct, San Bernardino, CA 92405, USA
Email: admin@mypinbacks.com
Phone:+1951-312-1774
Business Hours: 9:00 AM – 5:00 PM (Monday-Friday) (GMT -08.00) PST (Los Angeles)
Order Cut-off Time: 06.00 AM (GMT 08.00) PST(Los Angeles)