Refund policy

We have a 30-day return policy, meaning you have 30 days from receipt to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@mypinbacks.com. Please note that returns must be sent to the following address: 1565 Ridge Crest Ct, San Bernardino, CA 92405, USA.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted. 

You can always contact us for any return questions at admin@mypinbacks.com. 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it may take some time for your bank or credit card company to process and post the refund. 
If more than 7 business days have passed since we approved your return, please contact us at admin@mypinbacks.com.

Contact Us

Store Name: My Pinbacks
Business Address: 1565 Ridge Crest Ct, San Bernardino, CA 92405, USA
Email: admin@mypinbacks.com
Phone:+1951-312-1774
Business Hours: 9:00 AM – 5:00 PM (Monday-Friday) (GMT -08.00) PST (Los Angeles)
Order Cut-off Time: 06.00 AM (GMT 08.00) PST(Los Angeles)